Many problems/opportunities can ONLY be addressed by making thousands of small behavior changes, on an ongoing basis, out in the “trenches.” In other words, there are some which CANNOT be addressed by a small number of smart decisions made at the top of the org. Improved pricing behavior by the sales force for instance. Improved quality of service by field technicians, for another.
How do you make that happen? How do you influence a large number of people to behave differently on an ongoing basis, especially when they operate at a distance (both organizationally and physically) from you?
Fancy management consulting firms charge six-seven figures to do this, but with Power BI and/or Power Pivot, it’s no longer necessary to make that outlay. We’ve seen organizations crack this nut with in-house resources, modest budgets, and short timelines – even though the impact is absolutely enterprise-wide. It takes some thought and iteration, for sure, but primarily, you “just” need to build a good scorecard.
This is a non-technical post, but I like it a lot because it helps motivate decisions and gives you a good reason to investigate whether your tools are doing the work you need them to do.