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Thinking like an Escalation Engineer

Stacy Gray shares stories:

“You new?” asked with an amused grin.

“Yes,” I replied floating 2 inches off the ground with a huge, toothy smile.

“Which team?”


“Good luck.”

I glanced at the badge.  It was blue.  My opportunity to get some secret, inside wisdom!

“I want to become a blue badge.  Do you have any advice on that?” The elevator doors opened.

“Solve your own cases,” was the reply.

Read on for stories, advice, and more.