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Explaining Chatbots

Will Harris takes us through the basics of chatbots:

You can develop your business processes into conversational workflows to help people perform tasks. This can be wide ranging; from looking up records to do with their accounts, through to engaging in new services. There are many processes that can be turned into an effective conversational workflow. This typically helps people perform activities more inclusively and conveniently or helps reduce grunt work for employees.

Brisa2, an automotive company, developed a bot to help find company data and perform tasks like password resets, helping to free up the IT team for other tasks.

Click through for an overview of the concept. I’ve been down on this generation of chatbot because, as a user, they usually show up in places where a well-designed UI would be faster and more effective—as well as less prone to failures in understanding.