Jens Vestergaard has a new tool:
Quarterly sales season always brings the same ritual: a business user opens Power BI, clicks into the sales dashboard, and waits for the numbers to load. It has been a while since anyone looked at this particular report. The numbers look off. Someone hits refresh. The spinner turns, but the data does not budge. The last refresh was weeks ago.
That is when the emails start. “Can you check why the sales model hasn’t updated?” The support thread grows. IT investigates. The answer is usually not in the data. The refresh failed at 3 AM. Or the data source changed its connection string last Tuesday. Or someone revoked the service principal without telling anyone.
By the time the root cause is found, the report has been open in meetings for hours, and the numbers have been wrong for days.
Read on for a free tool that can prevent this sort of issue.
I think the biggest IT super-power is the ability consistently to troubleshoot a problem from limited information. The second-biggest super-power is the ability to discover issues before the people who rely on your services do. Then you get them fixed and they have no idea there was even a potential problem.