Christophe Pettus shares some advice:
- Wind your watch.
No one has a watch that winds anymore, but the point is: take a deep breath. Give yourself a minute, or two, or five to gather data. A too-fast response is the main way a problem becomes a disaster.
Click through for all seven of them. I fully agree with doing drills. If you don’t practice in the easy times, you probably won’t respond well in the harder times. Also, I recommend having the process written down on a one-pager that everyone has a copy of. This should include the most important details around emergency response: how to escalate, what information to start capturing early on, etc.