Gaps And Islands: Call Center Edition

Kevin Feasel

2017-02-22

T-SQL

Kathy Kellenberger solves an issue with tracking contiguous calls within a call center:

To come up with a solution, I first thought about how to solve it with a traditional cursor. I won’t provide a cursor solution here, but it would involve looping through the rows in order and finding the first and last employee rows. When the last EmpID doesn’t match the next EmpID, then the previous row is the last call for the previous EmpID and the current row is the first call for the next EmpID.

NOTE: The solution to this problem assumes that there are at least two calls per shift.

In 2012, four T-SQL window functions became available that let you look at expressions from different rows: LAG, LEAD, FIRST_VALUE, and LAST_VALUE. For this puzzle, LAG and LEAD seemed to be the answer.  In this case, I used the optional default parameter to replace any NULLs with -1.

This is a particular solution for the Gaps and Islands problem; here’s Itzik Ben-Gan on the topic.

Related Posts

Obfuscating Continuous Variables

Phil Factor continues his series on data obfuscation: Imagine that you have a table giving invoice values. You will want your spoof data to conform with the same ups and downs of the real data over time. You may be able to get the overall distribution the same as the real data, but the resulting […]

Read More

Creating An Inline Table-Valued Function In SQL Server

Jeanne Combrinck looks at inline table-valued functions in SQL Server: Lets start off with what is a table-valued function (TVF)? A TVF is a dynamic table produced at the time of execution, depending on parameters. Like a view, a TVF creates a result set only when it’s executed, but, unlike a view, it can be […]

Read More

Categories

February 2017
MTWTFSS
« Jan Mar »
 12345
6789101112
13141516171819
20212223242526
2728