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When Adding Indexes Hurts Performance

Jeffry Schwartz takes us through an odd case:

Recently, a customer requested that we tune a query that took 13 seconds to return 11 rows.  SQL Server 2017 suggested an index to improve performance, so we added it in a development environment.  The improvement made the query run 647 seconds, almost 50 TIMES longer than the original!  This naturally caused much consternation, so we decided to determine what and why it happened as well as how we could still achieve the original objective, i.e., make the query run faster.  This article discusses what caused the original performance problem in addition to the new one that was caused by the introduction of an index, and illustrates how we were able to make the query run significantly faster than it did originally.  We will cover reading query plans, examining the specific details of query plan operators, the effects of index statistics on missing index recommendations, using query plan XML to enable simpler query plan comparison, and the effects of using functions in where clauses. 

Click through to understand how this could be the case.