Laura Ellis lays down some good tips for understanding business problems:
I know this sounds somewhat silly. But, when thinking through the steps that I take to solve a business problem, I realized that I do employ a strategy. The backbone of that strategy is based on the principals of solving a word problem. Yes, that’s right. Does anyone else remember staring at those first complex word problems as a kid and not quite knowing where to start? I do! However, when my teacher provided us with strategies to break down the problem into less intimidating, actionable steps, everything became rather doable. The steps: circle the question, highlight the important information and cross out unnecessary information. Do these steps and all of a sudden the problem is simplified and much less scary. What a relief! By employing the same basic strategy, we too can feel that sense of calm when working on a business problem.
It sounds blase but paying attention to what people are saying (or writing) versus hearing a few words and assuming the rest.