Brent Ozar points out some major issues:
The link https://aka.ms/fabricsupport takes you to a localized status page that almost always shows all green checkmarks – even when the service is on fire. During last month’s 12+hour overnight outage, people were screaming on Reddit overnight that things were down, but the status dashboard was showing all green. When Microsoft employees woke up, they asked if people were still having problems – and then eventually got around to updating the status page to reflect the outage when it was clear that things were really borked.
Redditors have resorted to relying on reporting Fabric outages to Statusgator, who then tracks the time gap between a burst of user outage reports, to the time Microsoft actually updates their status page – and it ain’t pretty:
Click through for Brent’s take and an embarrassingly bad post-mortem. Given that Microsoft Fabric is a software-as-a-service product, there’s an inherent level of trust necessary in using it: you’re relying upon the platform team to ensure things are running smoothly and that you get what you’re paying for. Incidents like this erode that trust. Outages themselves are bad but they do happen. The real problem is in not embracing the outage: be clear with customers on current status and cause, and ensure people can easily see the history of events.