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Debugging a Production Failure

Roel Hogervorst diagnoses trouble:

When you are in panic mode you focus on what is right in front of you and make suboptimal decisions. Here is some I have made.

Read on for a couple stories as well as a practical implementation of debugging as an OODA loop. Something that Sean McCown mentioned before has always stuck with me: it’s amazing just how few people know how to troubleshoot issues. Our inclination seems to be one of two things: adduce a conclusion from the first piece of evidence (usually just a flimsy error message) or immediately give up.