Pobody’s Nerfect: The Andy Mallon Story

Andy Mallon shares a great story of a critical business mistake and then overcoming that self-inflicted adversity in a hotel room in Kalamazoo:

I still have vivid memories of that night. I’d ordered pizza so that I could stay back at my hotel room and finish my punch list of things before go-live the next day. It was after 2am, and I was sitting at the kitchen counter of the Residence Inn in Kalamazoo, MI, the pizza box still open next to me as I worked my way through a large pepperoni.

I got to the item on my punch list for “delete all test appointments.” The logic here was pretty simple: All the test appointments were for the same imaginary test patient. Just find all of that person’s appointments, and delete them. I decided I would do this one doctor at a time to make sure I didn’t mess it up too badly.

It’s a harrowing story with a happy ending.

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