Coming in at number five and looking alive! Did you know that query plans can be different on busy servers? I bet not! And aside from that, your performance problem might not even be the query itself, it may be blocking, or a poison wait. This stuff may not show up in Dev, unless yous spend a lot of time and money engineering load tests.
This is what safety groups call “Situational Awareness”, and this is the kind of stuff that you really want a monitoring tool in place for. Sure, that query ran slowly, but if that’s all you know, and you can’t reproduce it, then you need to start digging deeper.
There are a number of tips here, and that number is five.