Diagnosing And Solving A Performance Problem

Monica Rathbun had a major performance problem; this is how she solved it:


  • Very High Disk Latency as high as 300,000 milliseconds (ms) is not unusual
  • Average: 900 – 15,000ms
  • Memory Pressure
  • Slow User Experience


  • Bad hardware
  • Over-provisioned VM Hosts (what happens on one VM effects the other)
  • Old NetApp SAN
  • No infrastructure budget for new hardware

Challenge: Make the system viable with no hardware changes or tweaks

Those disk latencies are scary.  I like the systematic approach Monica takes, and the end result was very positive.

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